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  • How should I prepare my hair before my appointment?
    Hair must be washed, clean, and completely product-free—no oils, no leave-in conditioners. If your hair is not clean upon arrival, your appointment will be canceled. Your hair will be blown out and detangled during the appointment.
  • Do you provide braiding hair?
    Yes, all braiding hair is supplied. If you want a custom color blend, you must select the add-on at booking and list your preferred colors.
  • Can I bring extra guests, children, or pets?
    No. Extra guests, children, and pets are not allowed under any circumstances to maintain a professional and focused work environment.
  • Can I change my hair color or length on the day of my appointment?
    No. Hair color and length must be confirmed 48–72 hours before your appointment. Changes will not be accepted on the day of your service.
  • Do you provide Boho hair?
    Yes, Boho hair is provided only for select styles upon request. All Boho hair must be weft-free.
  • What is the age requirement for services?
    As of January 1, 2024, services are only available to clients 18 and older.
  • How much is the deposit, and is it refundable?
    A $50.00 deposit is required at the time of booking. Deposits are non-refundable and only one reschedule is allowed per month.
  • What happens if I cancel or don’t show up?
    If you cancel within 24 hours of your appointment or fail to show up (no-call, no-show), you will be blocked from future bookings.
  • What payment methods do you accept?
    The remaining balance is due in cash or Apple Pay only. Cash App and Zelle are no longer accepted.
  • What are your business hours?
    Our braiding services are available on the following days and times: Thursday: 7:30 PM – Overnight Friday: 7:30 PM – Overnight Saturday: 12:00 PM – Overnight Sunday: 12:00 PM – Overnight Please ensure your appointment falls within these hours before booking.
  • What happens if my package is lost, stolen, or damaged?
    BriaBraidedIt is not responsible for lost, stolen, or damaged packages. These claims must be handled through USPS. Each order includes a tracking number for your convenience. To avoid delivery issues: Ensure your mailing address (including unit/apartment number) is correct before submitting your order. Consider requesting signature confirmation or having your package held at your local post office via the USPS website.
  • Can I return or exchange my unit?
    All sales are final. We do not offer refunds, returns, or exchanges. However, if you have any concerns, please contact us and we will do our best to assist you. To avoid any issues, please review all details before purchasing, including unit size, style, and length.
  • Do you offer local pickup?
    Yes, local pickup is available in Riverview, FL. You must select Local Pickup at checkout. Once your unit is ready, you will receive an email with the address and available pickup times. Meetups are not available. Pickup Hours: Monday – Friday: 10 AM – 12 PM & 4 PM – 7 PM Saturday – Sunday: 2 PM – 8 PM
  • How is shipping handled?
    Once your unit is complete, it will be shipped via USPS Priority Mail, which typically takes 2–3 business days for domestic deliveries.
  • Will I receive tracking information?
    Yes. A tracking number will be emailed to you once your order ships. You can use this to monitor the status and expected delivery date of your package.
  • How are wig lengths measured?
    All wigs are measured using standard length guidelines. Please note that the final look may vary slightly depending on your height and build.
  • How long does processing take?
    All units are made to order. Please allow 15–20 business days for processing. Business days do not include weekends or holidays.
  • Can I make changes to my order after purchasing?
    Orders cannot be modified once placed. Please double-check all details before submitting your purchase.
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